OPEN: Mon-Sat 10-8pm, Sun 12-5pm. 61 Ubi Rd 1 #01-21, S(408727). Call: 6384 0336

FAQ

WHERE ARE YOUR BIKES FROM?

BOBBIN bikes are designed in U.K. and manufactured in Taiwan.
TULA bikes are designed in Bangkok, and manufactured in China.
LANGTU bikes are designed in Taiwan and manufactured in China. 

To best judge the quality of our products, do swing by FootLoops and try them for yourselves. We assure you they're pretty top-notch.

IS THERE FREE DELIVERY?

Yes, for purchases over $500, local delivery is completely FREE. Surcharges are applicable for Tuas and Sentosa ($35). Free delivery does not apply for promotional or discounted items, unless stated otherwise.

WHAT'S THE WARRANTY?

We provide different warranty conditions for different brands of bicycles and its components. In fact our bikes last many years. However if anything happens to your bike within the warranty period, we will do our best to repair it. Please note that the warranty doesn’t cover cases of improper use and mechanical damages caused by accidents or negligence.

 

BOBBIN - 5 years frame and fork and 1 year for other components.

TSINOVA e-bike - 5 years frame, 2 years battery and motor, 1 year for other components.

OTHER BIKES - 1 year from date of purchase.

 

WARRANTY DOES NOT COVER-
- Normal wear and tear. Improper maintenance or spare-parts and/or accessories installation.
- Damage or failure due to accident, misuse or neglect.
- Warranty is void in its entirety by any modification of the frame, fork, or components.

This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of the warranty. This warranty applies not only to the original owner, it is transferable. FootLoops is not responsible for incidental or consequential damages. This warranty does not apply to special and clearance sale items. Proof of purchase is required (original or photocopy).

If anything happens to your bike by accident and cannot be fixed under the warranty, then repair costs will be chargeable. However we offer reasonable repair rates. We recommend servicing for your bike at least once in 6-12 months (depends of how often you use your bike and its storage conditions). First basic maintenance service within a year after purchase is free of charge. 

We can also pick up a bike from your place and bring it back after servicing. Pick up/drop off service is SGD 75 flat rate per to-and-fro trip (Note that price does not include maintenance service costs or parts if any. Extra charges apply for Tuas/Sentosa).

Standard maintenance service includes:
Chain lubrication (excluding belt-driven models)
Belt and chains tension
Adjusting of motion parts
Check-up of brake conditions and their replacement if necessary (extra charges applicable)
Check-up of wheels (as well about punctures)
Installation of optional equipment
Other tune-ups and adjustments if necessary

@ SGD 30.